Shipping and Return Policy - FAQ
A. Placing an Order
We’re sorry that your order was unsuccessful, there are various reasons that this can happen but it is related to the billing information provided. If you wish to reorder we would recommend to verify all billing information including name and address before placing your order again, and/or use an alternative payment method.
Your card has not been charged for this order, however it may have been authorized* – this will automatically be reversed within 48 hours as your order has now been cancelled.
*An authorization is a temporary hold of funds on your credit/ debit card. For instance when you purchase a product using card payment the bank will ‘hold’ the money on behalf of Afrina Beauty to ensure there are enough funds to be charged when the order is confirmed. This may reflect as a transaction on your account but no funds have been taken from your account.
B. Order amends & Cancellations
C. Issues with items received
A. Covid-19 Updated
B. Delivery cost & Timings
Current order processing time is 6-9 business days in our warehouse. You will receive your tracking details when your order has been processed and your order will then be collected for delivery.
The cost of shipping will depend on your delivery address. After entering your delivery address at checkout you will be able to view the delivery options available to you and their cost.
C. Delivery Information
A. return Policy
The returns policy may vary depending on the promotion.
Name of promotion – Refundable or Non-Refundable.
B. return Process
- Check your items are eligible for return
- Use the CONTACT US form so we can send you your return label, we need to know your order number, the items you want to return, and address for collection
- We will send you your return label, which you will be required to print
- We will inform you of the next steps for drop off or collection.